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SeaTools and Seagate warranty

 
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rakko
Deadharddrive regular


Joined: 14 Aug 2007
Posts: 18

PostPosted: Fri Nov 12, 2010 2:01 am    Post subject: SeaTools and Seagate warranty Reply with quote

I'm wondering if I should risk running SeaTools on my dead Seagate drive, considering that I want to have recovery done on it. Is this likely to damage the disk more? The Seagate warranty/service pages recommend running SeaTools to diagnose that the drive is actually bad before sending it to them... but I'm already pretty sure it is bad.

Also, there is some wording on their warranty FAQ page ( <http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=202271> ) that is a little ambiguous; it says if you need data recovery, get it before sending the drive in for replacement. The ambiguous part that I'm wondering about it whether they allow you to send it to someone OTHER THAN Seagate for recovery... anyone know?

It seems like third-party recovery specialists would have to break the seals on the drive, so I wouldn't think they'd honor the warranty then... but I could be wrong.
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sunnydreamspace
Deadharddrive regular +5


Joined: 04 Jan 2009
Posts: 540

PostPosted: Tue Nov 16, 2010 1:15 am    Post subject: Reply with quote

i have one customer told me that can get warranty after send it to me for data recovery. just need put back everything on hard drive.
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